Welcome to the Wiseday FAQ Page
Our frequently asked questions
What is Wiseday?
Wiseday is a Canadian residential mortgage lender that partners with mortgage brokers across the country. Our mission is to offer innovative mortgage solutions to their clients, ensuring a smooth and efficient borrowing experience, underscored by our commitment to a 4-hour Service Level Agreement (SLA) for all our brokers. High-quality service is a cornerstone of our operations.
Where is Wiseday based?
Located in Montreal, Westmount, QC, Canada, Wiseday operates with a nationwide reach, collaborating closely with mortgage brokers to provide competitive mortgage solutions.
How does Wiseday operate?
As a lending partner, Wiseday works through mortgage brokers who refer their clients to us. We then offer financing solutions that are custom-tailored to meet the specific needs of each client.
What types of mortgages does Wiseday offer?
Our portfolio includes a variety of mortgage products, such as fixed-rate and variable-rate mortgages, designed to suit the diverse needs of borrowers.
Who does Wiseday lend to?
We focus on clients seeking new home purchases or looking to renew their mortgages, facilitated primarily through broker referrals. Our aim is to meet the distinct needs of first-time buyers, seasoned investors, and those seeking mortgage renewal options throughout Canada.
How do clients apply for a mortgage with Wiseday?
Clients can begin their mortgage application via a trusted mortgage broker. This broker will guide them through the application, ensuring we receive all necessary documentation.
Post-Purchase Services
After securing a mortgage with Wiseday, clients gain access to an online portal where they can manage their mortgage, including viewing balances and making payments.
How can clients contact Wiseday for support?
For support, clients should contact their mortgage broker, who will liaise with us on their behalf. Our team is available from 7 AM to 11 PM, 7 days a week, ready to assist with any inquiries or concerns.
Addressing Questions or Concerns About Mortgages
Mortgage brokers serve as the primary contact for any questions or concerns, facilitating efficient communication between Wiseday and borrowers.
Is Wiseday a licensed mortgage lender?
Yes, Wiseday is fully licensed, adhering to all Canadian regulations, ensuring borrowers are engaging with a reputable and compliant lender.
Does Wiseday offer other financial products?
While we currently specialize in residential mortgages, we are always looking to expand our offerings to better meet the evolving needs of both borrowers and mortgage brokers.
For any further questions or assistance, please don't hesitate to reach out through your mortgage broker. We appreciate your interest in Wiseday and look forward to serving you under our commitment to excellence and timely support. Thank you for choosing Wiseday as your lending partner!